Many Fleet Managers of private passenger fleets, as well as Fleet Directors of larger public vehicle fleets, share the same management need to be able to provide oversight and risk management and ensure compliance and safety standards or protocols are met in the transport of passengers in their fleet vehicles.
What separates those fleet managers of vision and wisdom when things go wrong can often be the mechanisms they instituted in the process early on to provide a clear record of events and incidents in case things go wrong, so that management can provide a thoughtful review and, in some cases, a valid liability defense depending on what happened.